Contact IberGour

Fast shipping services (delivery on 1 or 2 working days) are available for most destinations. Choose a country for full information on shipping options, shipping speeds & rates:

Choose a country for full information on shipping options, shipping speeds & rates:

IberGour ships jamon and paleta (shoulder) hams to the following countries:

We ship to the Balearic Islands, Corsica, Sicily and Sardinia.

We do not ship to the Canary Islands, Cyprus, Malta, Gibraltar, Ceuta, Melilla, Azores, Madeira, British Crown Dependencies or the Channel Islands in general.

We do not ship to any other country.

See the section on “Packaging” on the same page as the product you would like to order.

All orders are hand delivered to the address that you specify when you place your order. For this reason box office addresses are not allowed.

Deliveries are made in the following manner:

• The trucking company will deliver the package, customarily during office hours, to the destination address. If there is a problem in finding the address they will phone the telephone number you specified when placing your order
• If there is someone to take the order, that person will be given the package and must sign a delivery note
• If there is no one at the destination address a notice will be left, with a customer service phone number*
• You can then call this phone number to agree on a day and time for the parcel to be delivered
• If on the second delivery attempt by the carrier no one is at the destination address, you must go to the nearest customer service office of that carrier to pick it up

* In certain locations, if you are not at home on the first delivery attempt, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.

Our returns guarantee covers all types of problems in most cases.

Write to us at info@ibergour.co.uk and explain the reason for your complaint. We will take care of the problem as soon as possible.

All our products can be sent as gifts. Orders shipped as gifts are accompanied by a gift note with the message or dedication you indicate and a packing slip without prices.

More information on how to send a spanish jamon as a gift with IberGour.

If you want to place an order but you will not be at home for a few days, we can delay the shipment until whatever date you tell us. Place your order and email us immediately afterward at info@ibergour.co.uk indicating the date when you will arrive home.

If you want your order to be delivered on a specific date, we can only guarantee it if you choose one of our services with delivery within 1 working day. Please note that the 1-working-day delivery service may be quite expensive for many destinations because it is by air. See our shipping options and check the prices for options indicated as “1 working day”. You can do the following simulation to see if we can make delivery on the date you want:

1. Place ALL the products you need in your cart.

2. Start the purchase process, indicating your email address and the actual delivery address.

3. On the “Shipping” page, look for delivery options that indicate “1 working day”. If the delivery date shown for that option is the same (or before) the date you want, then we can make delivery on the date you want if you choose that option.

   IMPORTANT: There may be other delivery options indicating dates prior to the one you want but we can guarantee delivery on the exact date only if you choose an option with delivery within “1 working day”.

4. If the above is correct, complete the purchase process and send us an email immediately at info@ibergour.co.uk indicating the desired delivery date.

We choose the carrier depending on the delivery speed of your choice, the parcel's weight and the delivery address. Choose a country to see the carriers we work with for that destination:

Yes. Check out our terms for sales to businesses and you can register as a business customer if you like.

We apologize but we do not have a catalog in digital or printed format. Our catalog is only available online on this website. The following sections contain all the products we sell, with stocks available and prices always up to date:

All the products we sell are posted on this website. You can look for a product in the different sections or use the search engine. If you do not find something, it is because we do not sell it.

You will find complete information on the product page (how to store it, how to serve it, ingredients, expiry, etc.).

If you do not find the information you need, send us your question at info@ibergour.co.uk.

Just as there is no “best wine”, there is no “best jamon”. Everyone has their preferences. We recommend the following criteria for guidance:

• This quick guide for choosing a jamon.
• Best-selling jamones/paletas (shoulder hams) in IberGour.
• Jamones/paletas most re-ordered by our customers.
• Customer reviews of different jamones (found on the page for each jamon).
• This article on the different types of Spanish jamon and how they differ from hams of other countries.
• And, obviously, your budget.

If you prefer personal advice, write to us at info@ibergour.co.uk, indicating the following information:

• Approximate budget.
• Preferred quality/type: Iberian bellota, cebo or serrano.
• For how many people?
• Is it for a specific event or to keep at home to eat little by little?
• Is it for you or is it a gift?
• Flavor preferences (intense vs. mild), curing (tender vs. cured), fat (fatty with marbling or leaner).
• What type of jamon are you accustomed to?
• Do you prefer it whole (with bone), boned or sliced?

When your order leaves our warehouse we will send you an email with all the information you need to track your package online. If you have not received this message, check your SPAM folder. If it is not there, please check the expected delivery date for your order in the email we sent you when you placed it.

If you think your order should have been sent already and you have not received our email notifying you, write to us at info@ibergour.co.uk.

Please check the expected date of delivery for your order in the email we sent when you placed it. If for any reason your order is delayed, we will notify you by email.

If the expected delivery date has passed and you have not received an email from us, please check you spam folder, where you should find our emails explaining what has happened and what to do about it. If you do not find any messages from us, write to us at info@ibergour.co.uk.

Check your SPAM folder. If you do not find our message confirming your order, write to us at info@ibergour.co.uk.

If there is a problem with your package delivery it is likely we will have already contacted you by email and are taking care of the matter. If you have not received our message, check your spam folder where you should find our emails explaining what has happened and what to do about it.

Usually the quickest way to solve a delivery problem is for you to call the carrier directly and sort it out with them. You will find all the contact information in the emails we have sent you.

In any event, if you are not satisfied with the assistance from the carrier, please write to us at info@ibergour.co.uk.

Your whole ham or shoulder ham (with the bone) will arrive wrapped in greaseproof paper and in a black sleeve, and this in turn travels inside a vacuum-packed plastic bag, for hygiene reasons (so that it does not stain the cardboard box).

When you receive the package, if the outer plastic bag still retains the vacuum, you can keep it inside the bag for 2-3 weeks, at room temperature (~21º C / 70º F) or lower. If you are going to take longer to start it, it is better to take it out of the bag. If the bag has lost its vacuum, it is also preferable to remove it from the bag.

When you take the ham out of the bag, if you are not going to start it immediately, it is ideal to remove all the wrapping (plastic bag, black cover and paper) and leave it hanging in a dry room at room temperature or below. If you do not have any place to hang it, you can also leave it in the ham holder, without starting it. If the room where you will leave the ham may have flies or other insects, you can leave the ham wrapped in the greaseproof paper and inside the black cover, so that it is better protected.

Finally, it may happen that when you remove the wrapping you see that mold has formed on the surface of the ham. This is normal, especially in humid environments, and is not a problem. Simply remove the mold with kitchen paper.

You can see exactly how we ship whole hams and ham shoulders in this video:

Our returns guarantee covers all types of problems in most cases.

Write to us at info@ibergour.co.uk and explain the reason for your complaint. We will take care of the problem as soon as possible.